FAQ Yeah, we get asked that all the time! We hope that these frequently asked questions from other visitors will help answer some of yours. If they do not, please feel free to e-mail us at firstname.lastname@example.org or call us at 617-232-7844 or 617-232-7845 eastern standard time from 9:00am to 5:00pm Monday-Friday. What time can I check-in and check-out? Check-in is between 12:00pm and 10:00pm EST. Check-out time is 11:00am on the departure day. If you require a later check-out time you will be charged an additional day. Luggage may be left in the office if needed on departure day. If you need to arrive after 10:00 pm a $25 fee will apply. Why short term rentals, why not use a hotel or the like? For stays from one week to one month or longer, our short term rental suites prove to be not only much more comfortable than a cramped hotel room, but are much more affordable as well. Units are fully equipped with everything you need to make your suite feel like your home away from home. I noticed that one, two and three-bedroom apartments are not open for weekly stays. Is it ever possible to have weekly stays for these apartment types? We eliminated weekly stays for one, two and three-bedroom apartments because of the large number of people staying in Boston for a month or longer. It may be possible to arrange a weekly stay for one of these apartment types based on availability. If you need a stay of one week or longer, but less than one month, contact us and we will see if we can arrange a shorter stay for you. Weekly rates are higher than monthly rates. We can quote you a rate upon inquiry if there is availability. Can I just come to Boston and get a suite, or must I reserve in advance? We always recommend that reservations are made, especially during the peak season summer months. We will accept reservations up to one year in the future. How do I pay for my suite, when do I pay and are there any additional costs? Full payment is required at the time of booking for reservations of one month or less. For stays over one month, the first month rental plus other first month fees must be made at time of booking. Thereafter rental payments are paid on a monthly basis. Payment may be made by money order, cash, credit/debit card or check (US funds drawn on a US bank. Check payments are only accepted for stays of one month or more). There are no credit card surcharges for the initial booking, however, cards used on site are subject to a 2.5% for debit cards or a 3.5% credit card surcharge. We accept Visa, Mastercard, Discover and American Express cards. The only other charges would be a one-time cleaning fee detailed on the rate page. A refundable key/security deposit of $250 for weekly stays and $500 for monthly stays is due at sign in. A valid credit card may be placed on file instead of a cash deposit. Debit cards cannot be used towards your deposit. If no damages occur and no other fees are outstanding at checkout you will be refunded any paid deposit within one week after checkout by check. What's the deal with parking?Parking is available for $60 per week or $160 per month. Only cars with a parking permit may park in the lot. All others will be towed at the owners expense. What about utilities, are they included? Electric, gas, water and sewer are included in the price of the rental. However, you may be subject to a fee if we determine that your use of electricity is excessive. Will my television, telephone and internet be included in the rental price? We offer free Satellite TV programming in all apartments. We also offer free premium movie channels for our guests. High Speed Wireless Internet is offered free of charge throughout the building. This service is designed for e-mail and basic web surfing. Bandwidth is limited. If you require more dedicated bandwidth for downloading, PTP or VoIP, streaming movies or online gaming you must arrange for your own connection during your tenancy. We strive to provide wireless to each suite, however, we do not guarantee connection or speed. When available we offer limited technical support to get connected to the internet. A free local call telephone is in every apartment. If you will need to make long distance or toll calls you will need to purchase a prepaid calling card from a local store. Are my pets welcome to stay with me at Dyer Properties? Yes, we welcome your pets at our property. There is a one-time, non-refundable pet fee of $75 for weekly stays and $100 for monthly stays. We request that all pets be well behaved and quiet. When walking with pets inside the building, we request that leashes be used. We reserve the right to require a pet's removal if they are disturbance to other residents. What is your cancellation policy? We understand that sometimes plans change and you may have a need to cancel a booking that has been made. Because many of our bookings are made weeks and months in advance, it is difficult to re-rent cancelled bookings on a short notice. If you cancel your booking two weeks prior to arrival, a full refund is given to you with the exception of a $25 processing fee. If you need to cancel your booking less than two weeks before your arrival date a 50% fee of the first week or month rental payment is required, depending on whether you made a weekly or monthly booking. If you do not show at the property for the dates that you have booked you will be charged the first week or month fee that was paid at booking time. If there is a possibility that your travel plans might change or be postponed please let us know as soon as possible and we will work with you to the best of our ability. What if I have to extend my stay once there at the property? Extensions of stays while at the property are possible, however they are based upon availability. Most of our apartments are booked months in advance and during the busy seasons they are rented close together. If you will require an extension to your stay you must inform us as soon as possible. We may be able to give you an extension. In some cases there may be a need to move you to another apartment in order to extend your stay. What if I have to shorten my stay while at the property? We understand that at times plans change which can result in your not needing to be at the property for as long as you originally planned to be with us. We, however, reserved your apartment for you for the time that you initially booked it for and took it from our rental listing. Beacuse of this there are no refunds for shortened weekly stays. On monthly stays if a 30-day written notice is given to us that you need to leave early a $150 fee will apply. For notices less than one month prior to early departure one month rent will be charged. Is there a reception desk or a concierge at the property? How about cleaning, laundry and trash during my visit? We are not a hotel and thus we do not have a concierge or reception desk. We have a management office at the property. It is open Monday - Friday 10:00 am to 5:00 pm. After hours and on weekends guests can call 617-232-7844 and leave a message with name, room number and question or problem and someone from our team will respond as soon as possible. Our property is a self-keep apartment-style property. The apartments are kept up by the guest. Each apartment comes with two sets of sheets and pillow cases and two towels for the number of people the apartment is designed for. If sheets need to be changed and or laundered the guests may take them to the laundry area in the lobby and do so. There are dumpster in the rear of the property where trash may be disposed. Remember when going out the back door that it is the same code as the front door, but you must use a # (pound) before it instead of a * (star). If you must have someone do your linen laundry, clean your apartment and dispose of your trash, we can arrange for someone to come to the priority to do these things. The charge for such services must be paid by the guest directly to the service person.